In this section, you can find the most frequently asked questions and answers. We encourage your repeat visits as we make updates to this section as often as we can.
Which of your reishi products is the best one? They are all great products. You can't find better red reishi products on the market than the ones we carry. We carefully select the reishi we carry after extensive research, visit to the manufacturer sites, comprehend their cultivation and extraction methods and survey real benefits from customers. Usually, the higher the concentration of the polysaccharides the better. Our U.S made Reishi Essence red reishi has a more pharmaceutical approach developed by mycologists, microbiologists and biochemists. It is seeded and grown in a controlled organic clean room environment in specialized glass jars so all of the bio compounds are captured during the life-cycle of the red reishi. For more details of the bio-elements captured in the final product, please read the quality process section. There are a lot of misinformation about the pulverized extraction method and how it is harder for our organism to absorb. This may be true 15 years ago, but with today's advanced pulverization equipment, it is just as good or better than any other methods. Claims about the solid state nature of the pulverized products are hard to digest is also untrue. Just think of the food we eat, aren't they most in a solid state form? The pulverized method is also beneficial in maintaining all enzymatic properties of the red reishi because no heating process is involved. Our japanese brand products use the more traditional way of wood log cultivation and hot-water extraction. This end-to-end manufacturing and preparation process has been used for thousands of years. It is targeted at certain specific compounds of the red reishi fruit bodies, especially the polysaccharides. So which one is best for you? What we tell our new customers is to try any 2 of them. We suggest the Reishi Essence red reishi and the Mikei or the Toi red reishi. Take a first one for a month and evaluate it. Then take the second one for one month and see the differences. Most of the time, the best one for you as an individual may be different from someone else. This is due to your own body's ability to react and heal from the specific brand of reishi per its concentration, spectrum and extraction method. Lastly, the cost of the product must also enter into your decision. If you feel similar beneficial effects from both products, then perhaps the cheaper one may do just as well.
I find your content very comprehensive and I thank you for it. I have done additional research on my own and found many reishi products available on the market. Why should I buy from you? We are glad that the information we provide is helpful to you. The products we carry really speak for themselves. We actually provide the manufacturers contact information and their web sites so customers like you can validate our claims. Toi, Nissan and Mikei manufacturers are regularly audited by the Japan Reishi Association to ensure strict quality processes are always followed. Our Reishi Essence Red Reishi is produced by an USDA certified organic grower. We want to make sure that, if our customers are willing to make an investment for their health, they ought get the best products on the market at the lowest cost. Other stores sell these products for up to $100 per box for Mikei, $140 for Nissan and $48 per box for Toi. We also do not overcharge for Priority shipping and there is no "handling" cost. You can verify the shipping rates yourself at the United States Postal Services web site. We do not have extra or hidden charges because we value you as a lifetime customer. We keep our prices the lowest by reducing our overhead and pass the savings on to you.
If I have questions, how can I contact you? We understand you may have many questions. You can ask your question by using the simple form under Contact Us. We are dedicated to reply to your questions within 24 hours. If you prefer talking to a live person, please call us at (310)750-5918 between the hours of 8am-5pm PST.
Do you offer discount for large quantity orders? Yes we do offer discount for 10 boxes or more on top of the already low prices. Many of our customers are already benefiting from large orders for incredible savings. Please click on Contact Us or call us at (310)750-5918 so we can put together a special pricing for you.
What is your return policy? Unopened merchandise can be returned within 15 days of the invoice date. There is an 15% restocking fee associated with all returns. Contact us first so we can provide you with the steps necessary to return the merchandise.
Do you accept and ship international orders? We only accept and ship international orders of 5 items or more. This is due to additional costs and labor associated with international orders. To place an order, please Contact Us first by indicating the amount and brand of Reishi. We will then send you an electronic purchase order in an email reflecting any discounts and additional shipping charges. There will be a link in the email so you will be able to proceed to a secured checkout. You are responsible to check with your local customs authorities for any regulations regarding additional fees or restrictions.
What are your Shipping Policies? We exclusively use the United States Postal Services Priority 2-3 days Mail unless prior arrangement is made. Based on our experience, it is the most reliable and the cheapest with tracking information. Once your package is in their possession for delivery, we release all liabilities and can't guarantee the punctual and safe delivery of your order unless you specifically request shipping insurance. If you wish to purchase insurance, please email us first before you order.
Disclaimer: The information and statements on this website have not been evaluated by the FDA. We do not suggest that anyone should replace conventional medical treatment with our products, but rather as a complementary option. If you are under a physician's care, it is very important that you do not discontinue or reduce any prescription medication without consulting your physician first. This website is not to be used as a substitute for medical advice, diagnosis or treatment of any health condition or problem. If you are allergic to mushrooms, do not take reishi. Beneficial results vary per individual on a given period.
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